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Delivery Information

Delivery information :

Shipping and Delivery Policy:

Please be aware that official business days in KOLOGYS are from Sunday to Thursday. Fridays, Saturdays, public holidays and public holidays are holidays for all KOLOGYS employees and shipping companies.

Our first mission is to provide you with the best online shopping experience, and that is why we made the shipping and delivery process easier for you because your comfort is our priority.

KOLOGYS delivers your orders through the company's fleet, and other delivery companies or individuals may be used at peak times to confirm your service and deliver your orders at a convenient time to you.

The delivery method of KOLOGYS is same-day or other-day delivery depending on your geographic region with the option for you to choose the right time for you to deliver at any time during the day, week or even during the month

You can subscribe to have your selected products delivered periodically (daily, weekly or monthly).

The item must be requested at least four hours before the time to be obtained so that the delivery team can provide the item, taking into account the time of ordering (that the time is not late) and the working hours of KOLOGYS in addition to that there are goods that need more than this time to be prepared and may reach a day Or several days, depending on the nature of the product.

In case of urgent requests, please contact customer service and we will do our best to assist you

Your signature (i.e. the customer) will be required on the invoice copy to confirm that you have received the products as shown on the invoice. The application will be delivered to the address registered in the order, and the signature of anyone present at this address is considered as your receipt of the order

In the event that we reach the registered address and no one is present at this address, please contact customer service to set another time for delivery, and the company will not be responsible for any request that exceeds the 7 days from the first delivery date of the order. Note that in the event that you are not present at the agreed time for delivery twice, additional fees will be charged for delivery.

Important information about delivery

 The applicant (i.e. the customer) is required to sign a document receiving the purchases.

KOLOGYS guarantees your order safety from theft and damage the moment it leaves the store and until the moment of delivery. KOLOGYS is not responsible for the product after signing the receipt document.

The approximate delivery time guide is used from the moment the order is dispatched. KOLOGYS is not responsible for any delays that arise due to the fees payment procedures by the applicant (i.e. the customer).

Adding fees to the shipping cost of the order in case the delivery place is located within a remote area.

If you want to cancel the order or return, please go to the return policy page and follow the steps mentioned there

Please note that if your order has already been sent and which you want to cancel, you must wait for it to arrive to you and then follow the return procedures.